Check your computer for viruses or Trojans:
1. The browser invisible window mode logs in to IDAX to prepare for checking whether the recharge/withdrawal address is correct.
As shown below: Chrome (Ctrl+Shift+N) opens a new incognito window
2. Record a correct withdrawal address in Notepad and try to paste the address into the address bar to check if the address displayed in the address bar is the same as the address on the notebook.
3. Download the IDAX App to compare whether the recharge/cash address of the APP matches the address of the web. If the address is found to be different, it means that your computer is probably infected with a virus or Trojan.
Have the following suggestions:
Install and run anti-virus software to regularly check Trojans;
Regularly update system patches;
Do not click on unidentified documents;
Bind Google Authenticator, click here for specific methods;
Please use a professional password management tool such as 1 password;
If you encounter an abnormal account, please feedback to the customer service in time, and the customer service will give you a solution to your problem;
The browser tries to use Chrome (Google Chrome) and upgrades to the highest version;
Uninstall plugins that are unclear;
In extreme cases, you may have to format the hard disk to reinstall the operating system;
Seek support from computer security experts.