The seller and the buyer can apply for arbitration to the platform, if there is any dispute in the trade.
- When the user makes a complaint, the customer service will enter the chat window between the seller and buyer, and the chat will change into 3 sides. So all three parties can see the information submitted by the complainant.
- Requirementon the format and size of attachments uploaded by users:
- Image: the supported format are JPG & PNG and the size should be less than or equal to 5M
- Video: mp4 format is supported and the size should be less than or equal to 50M
- Other formats: zip and rar files are supported and should be less than or equal to 50M